Mehmet Bahadir Kirdan
Hi 👋 As a graduate of Technical University of Munich in M.Sc. Informatics, I am a customer success enthusiast with computer science background currently living in Munich, Germany. I help SaaS companies to maximize the value their customers receive from the products or services they purchase.
First of all, why customer success?
“Sell the outcome, not the product!“
SaaS companies often add new features to their products and attempt to explain them to customers. However, if customers do not understand the value that these features provide, they will not find them valuable at all. Therefore, customer success has started to become more important than ever.
Preparation, commitment, onboarding, adoption, value realization, and engagement evaluation are the key steps that enable customers to attain the most value from the products or services they purchase.
“Great… What about your experiences then?“
I managed the onboarding and adaptation processes for customers who wanted to design their own business processes but did not know how to use the product they had just purchased. Together with my clients, I planned various business processes using the SaaS tool named Emakin to ensure that they attained maximum value from their processes.
I collaborated with various development teams at a globally operating pension firm Munich Re in order to ensure the maintainability and manageability of their software. I integrated their software into the SaaS product named Teamscale in order to ensure a certain level of software quality. I assisted them in achieving their goals through regular reporting and monitoring on their code and software quality, working together with them.
“Make a positive impact on people’s lives in every job that you work on“
“Founding a student club and an association?“
As a bachelor’s student at Özyeğin University in Istanbul, Turkey, I realized the need for a computer science student club where people can come together and organize cool events. So I took the initiative, founded this club in 2012 and led it for two years, gaining valuable experience in event planning and execution.
I also participated in establishing the Turkish-German Friendship Association in Munich in 2021 and has been serving as its 2nd Vice President. My goal is to promote our culture and assist individuals, especially those who come to Germany for educational purposes, in adapting more smoothly to their new environment
“Two academic paper and three competitions…”
When I started writing my master’s thesis at the Technical University of Munich, my thesis advisor told me “You will already write the thesis, let’s write an article together out of your thesis and publish it.” Although it was quite an idealistic goal for a master’s student, I published two articles. I presented the first one at The Workshop on the Economics of Information Security (WEIS) at Harvard University in 2019, and the second one at The Web Conference in Taiwan in 2020. Both these papers are listed in my Google Scholar page.
I love competitions because it’s a great experience to meet and compete with people I’ve never met before just because of the competition. I participated in three different project competitions in this way and received awards from all of them. The T2 Big Data Hackathon, where I won second place in 2014, and the Automated Negotiating Agent Competition (ANAC) in Singapore, where I won first place in 2016, were quite interesting ones.
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